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Updated October 17, 2026
Short answer: When you are looking for packaging solutions in the Dallas-Fort Worth area, you will probably come across three names: Custom Boxes Hub, Dallas Box Co and us, Packaging Source Inc. Choosing the right packaging partner is a big decision. Below is how we compare on response time, quality, speed, pricing and customer feedback, plus eight questions to ask any supplier before you commit.
Side-by-side comparison
| Packaging Source Inc | Custom Boxes Hub | Dallas Box Co | |
|---|---|---|---|
| Location | Frisco, TX (showroom) | Dallas, TX | Dallas, TX |
| Experience | 26+ years | 15+ years | Not stated |
| Model | Manufacturer and distributor with access to a network of suppliers and manufacturers | Pushes its standard products | Limited to what its own facility can produce |
| Quote response time | 2.4 hours on average | 48 to 72 hours | Business hours only |
| Order fulfillment accuracy | 99.2% | About 94% | About 91% |
| On-time delivery | 96.8% | Not stated | Not stated |
| Standard turnaround | 7 to 10 business days (rush: 3 to 5) | 14 to 21 days | 10 to 14 days |
| Customer rating | 4.8 out of 5 (nearly 250 reviews) | 3.9 | 4.1 |
| Pricing | Design consultation, samples and quality assurance included in project pricing | Lower advertised base prices; add-on charges for graphics, rush orders and design | Not stated |
Packaging Source Inc. figures are the company’s own. Competitor figures are the company’s own assessment, so confirm specifics with each supplier before you decide.
The real difference: we are more than a box company
We are a manufacturer and a distributor. Dallas Box Co is limited to whatever it can produce in its own facility, and Custom Boxes Hub pushes its standard products. We have access to a network of suppliers and manufacturers, which means better materials, more options and often better pricing, because we can source from whoever offers the best value for your project. Our award-winning retail packaging work came from having the flexibility to source the right materials and partner with the right producers.
Customer service that actually serves customers
We average 2.4 hours for quote responses and project inquiries: hours, not days. Custom Boxes Hub runs 48 to 72 hours for a response, and Dallas Box Co operates on a business-hours-only model. When your project is on the line, waiting days for a simple quote is not acceptable. Our customer portal lets you track orders in real time, review account history and reorder previous projects in a few clicks.
Quality that wins awards
We are proud of our 2024 Packaging Excellence Award for innovative retail display solutions. Awards come from investing in the right people, processes and partnerships. Our design team does not just create packaging, it creates packaging that sells products. We report 99.2% order fulfillment accuracy and a 96.8% on-time delivery rate, compared with roughly 94% for Custom Boxes Hub and 91% for Dallas Box Co. See our retail packaging work and what customers say.
Speed without sacrificing quality
Standard turnaround on most of our projects is 7 to 10 business days. Our rush service can finish complex custom projects in 3 to 5 business days. Dallas Box Co typically needs 10 to 14 days for standard orders, and Custom Boxes Hub is looking at 14 to 21 days. When you are launching a product or facing unexpected demand, those extra days matter.
Pricing that makes sense
As a distributor as well as a manufacturer, we are not tied to the overhead of a single production facility, so we can source from multiple suppliers and find the most cost-effective option for each project. Custom Boxes Hub may advertise lower base prices, but watch for add-on charges for custom graphics, rush orders and design consultation. We include design consultation, samples and quality assurance in our project pricing, so you know what you are paying up front. Contact us for a quote.
Local expertise with national resources
We are based in the Dallas-Fort Worth area, so we understand the local market and logistics. Unlike Dallas Box Co, which is limited by local production capacity, we also have access to national and international supply networks. We serve everyone from healthcare companies needing FDA-compliant materials to technology companies launching new products, and we work with businesses in Fort Worth, Plano, Arlington and Denton. See all locations we serve.
What our customers say
We maintain a 4.8 out of 5.0 customer rating based on nearly 250 reviews. Custom Boxes Hub sits at 3.9 and Dallas Box Co is at 4.1. Customers consistently mention our proactive communication, problem-solving approach and ability to deliver what was promised, when it was promised.
Sustainability and industries
Our supplier network includes partners specializing in eco-friendly packaging materials, recycled content options and biodegradable alternatives. Dallas Box Co is limited to traditional materials and Custom Boxes Hub offers basic sustainability options, while we can source newer sustainable materials without compromising quality or presentation. We particularly excel in retail and consumer products (shelf appeal and unboxing experience), food and beverage (food-grade packaging requirements), healthcare and pharmaceuticals (regulated medical device and pharmaceutical packaging) and technology (protective packaging for electronics and premium presentation boxes). Our protective packaging, POP displays and subscription boxes pages show examples.
Making your decision
We have grown 23% year-over-year in the DFW metro by consistently exceeding expectations. Whether you need a simple custom box or a complete packaging program for a major launch, our consultation starts with understanding your needs, not pushing whatever we happen to have in stock. When Dallas-Fort Worth businesses need packaging solutions that work, they choose Packaging Source Inc.
8 questions to ask any packaging supplier
- Where will my order be made and printed?
- Who handles design and dielines? Are proofs and samples included?
- What is the minimum order quantity?
- What is the timeline, in writing? From proof approval to delivery.
- What is included in the price? Dies, plates, artwork setup, samples and freight.
- How are quality problems handled?
- Can I see samples or visit?
- Have you made packaging like mine?
Frequently asked questions
Who makes custom boxes in Dallas-Fort Worth?
Several companies make custom boxes in the Dallas-Fort Worth area, including Packaging Source Inc. in Frisco, Custom Boxes Hub and Dallas Box Co in Dallas. They differ in response time, turnaround, pricing and materials, so compare them against your specific project.
How fast can Packaging Source Inc. deliver?
Standard turnaround on most projects is 7 to 10 business days, and rush service can complete complex custom projects in 3 to 5 business days.
What affects the price of custom packaging?
Price depends on box style, size, board grade, print method and colors, finishing, quantity, tooling such as dies and plates, and delivery. Ask each supplier to quote the same specification.
Ready to see the difference?
Contact our team or call 214-808-7664 for a no-obligation consultation and quote. We will show you how we can improve your packaging while often reducing your costs.